Agent Inbox tcodes CRM-IC-UNI

CRMC_IC_AUICOMM - Agent Univ. Inbox - CRMC_IC_AUICOM
CRMC_IC_AUIADDR - Define Receiving E-Mail Addr/Fax No.
CRMC_IC_MAIL_WF - Assign Agent for E-Mail Handling
CRMC_IC_AUIGNADR - Agent Univ. Inbox - CRMC_IC_AUIGNAD
CRMC_IC_AUI_PROFILE - Define and Assign Inbox Profiles
CRMC_IC_AUI_MAINCAT - Define Main Categories
CRMC_IC_AUI_QUICKS - Define Quick Searches
CRMC_IC_AUI_FWD - Define Forwards for Inbox Items
CRMC_IC_AUI_MAP_STA - Map Native to Inbox Status
CRMC_IC_AUI_GEN - Agent Univ. Inbox - CRMV_IC_AUI_GEN
CRMC_IC_MAIL_E_RESP - Maintain Rules for E-Mail
CRMC_IC_AUI_MAP_PRI - Map Native to Inbox Priorities
CRMC_IC_AUI_PARTNER - Agents Universal Inbox - Partners
CRMC_IC_AUI_TIMEPER - Define Time Periods
CRMC_IC_MAIL_F_RESP - Maintain Rules for Fax
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Full list of SAP CRM-IC Agent Inbox tcodes CRM-IC-UNI


CRM-IC General tcodes

CRM_ERMS_MAILFORMS - Maintain E-Mail Forms for ERMS
CRM_ERMS_LOGGING - Check Automatic Processing Details
CRM_ERMS_WF_CUST - Assign Agent for E-Mail Handling
CRMC_IC_AUICOMM - Agent Univ. Inbox - CRMC_IC_AUICOM
CRMC_IC_AUIADDR - Define Receiving E-Mail Addr/Fax No.
CRMC_ERMS_SM_PDET - Define Service Manager Prof.-Determ.
CRMC_ERMS_SM_PROF - Define Service Manager Profiles
CRMC_IC_BPPROF - Define Profiles for Customer Identif
CRMC_ERMS_REPOSITORY - Rule Policy Repository
CRMC_IC_EMAILX - Define E-Mail Profiles
CRMD_ERMS_REGEN_RUL - Regenerate Rules
CRMC_IC_CATPROF - Define Categorization Profiles
CRMD_ERMS_TRANS_RULE - Transport Rule Policies
CRMC_IC_MAIL_WF - Assign Agent for E-Mail Handling
CRMC_IC_BPPROFX - Define Profiles for Customer Identif
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Full list of SAP CRM-IC General tcodes


Communication Channels tcodes CRM-IC-CHA

CRM_ERMS_MAILFORMS - Maintain E-Mail Forms for ERMS
CRMM_IC_MCM_CCADMX - Maintain System Settings
CRMC_IC_CAD - Profile for Contact Attached Data
CRMC_IC_FW_BPP - Parameter Name of BPP

Alert tcodes CRM-IC-ALT

CRMD_IC_TRANS_ALERT - Transport Alerts

E-Mail Response Management System tcodes CRM-IC-EMS

CRM_ERMS_LOGGING - Check Automatic Processing Details
CRM_ERMS_WF_CUST - Assign Agent for E-Mail Handling
CRMC_ERMS_SM_PDET - Define Service Manager Prof.-Determ.
CRMC_ERMS_SM_PROF - Define Service Manager Profiles
CRMC_ERMS_REPOSITORY - Rule Policy Repository
CRMD_ERMS_REGEN_RUL - Regenerate Rules
CRMD_ERMS_TRANS_RULE - Transport Rule Policies
CRM_ERMS_OUTG_EMAIL - Define Outgoing E-Mail Addresses
CRM_ERMS_MAILTEMPL - E-Mail Templates for ERMS
CRMC_ERMS_SM_SRV - Define Services
CRMC_ERMS_SF_DS - Smart response data sources
CRMC_ERMS_BDC_FIELDS - Define Repository
CRMC_ERMS_EVENT - Define Reporting Events
CRMC_ERMS_CAT_APPL - Maintain Application Areas
CRMC_ERMS_STATUS - Define Reporting Statuses
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Full list of SAP CRM-IC E-Mail Response Management System tcodes CRM-IC-EMS


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