1.
|
CICS
|
Customer Interaction Center
|
CS - Customer Interaction |
2.
|
IS01
|
Solution DB - Create/Display/Change
|
CS - Knowledge Base |
3.
|
IPCS
|
Maintenance Planning
|
CS - Customer Service |
4.
|
CICE
|
Assignment of Visible Components
|
CS - Customer Interaction |
5.
|
COIB
|
As-Built for Serialized Material
|
CS - Installed Base Management |
6.
|
CICO
|
CIC Profile Definition
|
CS - Customer Interaction |
7.
|
CICK
|
Maintain Scripting Profile
|
CS - Customer Interaction Center |
|
8.
|
IW72
|
Change Service Order
|
CS - Customer Service |
9.
|
OISD
|
Generation of PM Orders from SD
|
CS - Service Processing |
10.
|
CICP
|
Contact Search Configuration
|
CS - Customer Interaction Center |
11.
|
IS02
|
Text Indexing for Solution Database
|
CS - Knowledge Base |
12.
|
EWFC0
|
Action Box Configuration
|
CS - Customer Interaction Center |
13.
|
ISCD
|
Define Solution Categories
|
CS - Knowledge Base |
|
14.
|
IW73
|
Display Service Order
|
CS - Customer Service |
15.
|
EWHV
|
Generic IAC for Cluster Objects
|
CS - Customer Interaction Center |
16.
|
IW56
|
Create service request
|
CS - Customer Service |
17.
|
CICH
|
CTI Telephony Buttons
|
CS - Customer Interaction Center |
18.
|
ENVD
|
CIC: Data Environment Maintenance
|
CS - Customer Interaction Center |
19.
|
CIC1
|
Scripting: Assign Texts
|
CS - Customer Interaction |
20.
|
ISCC
|
Define Symptom Categories
|
CS - Knowledge Base |
21.
|
IH10
|
Display Equipment
|
CS - Customer Service |
|
22.
|
IE06
|
Change Equipment
|
CS - Customer Service |
23.
|
IW55
|
Create Activity Report
|
CS - Customer Service |
24.
|
CCMP_RABOX
|
Remote Action Box via SAPGui for HTM
|
CS - Customer Interaction Center |
25.
|
CIC2
|
Scripting: Variable Maintenance
|
CS - Customer Interaction |
26.
|
CRMC_CIC_RESTART
|
Set Time & Memory for Restart
|
CS - Customer Interaction Center |
27.
|
EHVD
|
HTML Customer Overview: Select Data
|
CS - Customer Interaction Center |
28.
|
MCK0
|
Plant Maintenance Information System
|
CS - Customer Service |
|
29.
|
IH20
|
Where-Used List Time
|
CS - Installed Base Management |
30.
|
EWFC
|
IS-U Front Office Configuration
|
CS - Customer Interaction Center |
31.
|
IH11
|
Display Functional Location
|
CS - Customer Service |
32.
|
EWB_WEBGUI
|
FOPs for Web GUI
|
CS - Customer Interaction Center |
33.
|
CIC3
|
Sales Summary
|
CS - Customer Interaction |
34.
|
CICY
|
CTI Administration
|
CS - Customer Interaction Center |
35.
|
CRMC_CIC_SEARCH_RULE
|
Maintain Search Attributes
|
CS - Customer Interaction Center |
36.
|
IH22
|
Where-Used List Time Interval
|
CS - Installed Base Management |
|
37.
|
CRMC_CIC_BP_PROFILE
|
Maintain Profile Templates
|
CS - Customer Interaction Center |
38.
|
IW75
|
Display Serviceable Item Contract
|
CS - Customer Service |
39.
|
IS00
|
Number range maintenance: ISMP
|
CS - Knowledge Base |
40.
|
OISC
|
Generation of PM Orders
|
CS - Service Processing |
41.
|
ISCA
|
Define Symptom Type
|
CS - Knowledge Base |
42.
|
CRMC_CIC_SEARCH_CNTR
|
Maintain Search Components
|
CS - Customer Interaction Center |
43.
|
CRMC_CIC_AM_PROFILE
|
Maintan Alert Modeler Editor Profile
|
CS - Customer Interaction Center |
44.
|
IS03
|
Number range maintenance: ISOL
|
CS - Knowledge Base |
45.
|
CIC4
|
Archiving Logging
|
CS - Customer Interaction |
46.
|
CIC8
|
CIC Customizing Menu (Temporary - Lo
|
CS - Customer Interaction |
47.
|
IL20
|
Change Functional Location
|
CS - Customer Service |
48.
|
EWFC1
|
Action Config. for HTML Operation
|
CS - Customer Interaction Center |
49.
|
CIC5
|
Archiving Infostore
|
CS - Customer Interaction |
50.
|
IBSSI_RFCDEST
|
RFC Destination for IBS Functions
|
CS - Customer Service |
51.
|
CRMC_CIC_MAIL_E_RESP
|
Maintain Rules for E-Mail
|
CS - Customer Interaction Center |
52.
|
IW74
|
Change Contract for Serviceable Item
|
CS - Customer Service |
53.
|
CICG
|
Call Center Profile Maintenance
|
CS - Customer Interaction Center |
54.
|
CICD
|
Assign Components to Framework ID
|
CS - Customer Interaction |
55.
|
CRMC_CIC_ACT0
|
Transaction component profile
|
CS - Customer Interaction Center |
56.
|
CRMC_CIC_WSP0
|
CIC Component Definition
|
CS - Customer Interaction Center |
57.
|
CICC
|
Maintain CIC Framework ID
|
CS - Customer Interaction |
58.
|
IB61
|
Create Installed Base with Reference
|
CS - Installed Base Management |
59.
|
OISF
|
Generation of Orders from the WP
|
CS - Service Processing |
60.
|
CRMC_CIC_BROAD
|
IC WinClient Broadcast Profile
|
CS - Customer Interaction Center |
61.
|
ISCE
|
Define Application Areas
|
CS - Knowledge Base |
62.
|
CICZ
|
DNIS mapping
|
CS - Customer Interaction Center |
63.
|
CICAM
|
Assignment of Visible Components
|
CS - Customer Interaction Center |
64.
|
CRMC_CIC_COMP_ACTION
|
Component Actions (for locator, BDD)
|
CS - Customer Interaction Center |
65.
|
CRMC_CIC_AB_LSYS_CRE
|
Action Box: Create logical systems
|
CS - Customer Interaction Center |
66.
|
CRMC_CIC_AB_NAV
|
Action Box Navigation Area
|
CS - Customer Interaction Center |
67.
|
CRMC_CIC_WSP1
|
Inbox Profiles
|
CS - Customer Interaction Center |
68.
|
CRMC_CIC_MAIL_WF
|
Assign Agent for E-Mail Handling
|
CS - Customer Interaction Center |
69.
|
CRMC_CIC_MAIL_GLOBAL
|
Define Global Settings
|
CS - Customer Interaction Center |
70.
|
CRMC_CIC_EXT_INB_ACT
|
Activate Agent Inbox
|
CS - Customer Interaction Center |
71.
|
CRMC_CIC_AM_META
|
Define Customer-Specific Meta Model
|
CS - Customer Interaction Center |
72.
|
CRMC_CIC_MAIL_TASKS
|
Task Classification
|
CS - Customer Interaction Center |
73.
|
CRMC_CIC_MAIL_ADDR
|
Addresses for Agent Inbox
|
CS - Customer Interaction Center |
74.
|
CRMC_CIC_AB_WEBGUI
|
Define ITS for WebGui Mode
|
CS - Customer Interaction Center |
75.
|
CRMC_CIC_WSP2
|
E-Mail Editor Profiles
|
CS - Customer Interaction Center |
76.
|
CRMC_CIC_MAIL_F_RESP
|
Maintain Rules for Fax
|
CS - Customer Interaction Center |
77.
|
CRMC_CIC_AM_LANG
|
Lang. dependent text - Alert Modeler
|
CS - Customer Interaction Center |
78.
|
CRMC_CIC_WSP_EDITOR2
|
Editor Profiles
|
CS - Customer Interaction Center |
79.
|
CRMC_CIC_MAIL_IBXPRF
|
Define Inbox Settings
|
CS - Customer Interaction Center |
80.
|
CICA
|
Maintain Activities in CIC
|
CS - Customer Interaction Center |
81.
|
ISNR
|
Number range maintenance: ISDB
|
CS - Knowledge Base |
82.
|
CICI
|
Profile for Telephony Controls
|
CS - Customer Interaction Center |
83.
|
CIC9
|
Maintain scripts
|
CS - Customer Interaction |
84.
|
OISE
|
SD Service Processing Active?
|
CS - Service Processing |
85.
|
RCCMREP07
|
Document Flow Report
|
CS - Customer Interaction Center |
86.
|
CICL
|
CIC Profile Definition
|
CS - Customer Interaction |
87.
|
CICF
|
CIC Component Definition
|
CS - Customer Interaction |
88.
|
RCCMREP05
|
Agent Profile Overview
|
CS - Customer Interaction Center |
89.
|
RCCMREP04
|
Agent Profile Report
|
CS - Customer Interaction Center |
90.
|
ISCF
|
Define Validation Categories
|
CS - Knowledge Base |
91.
|
OISN
|
Number range maintenance: IRESTO
|
CS - Service Processing |
92.
|
RCCMREP01
|
Organization/Agent Time Report
|
CS - Customer Interaction Center |
93.
|
ISCG
|
Define BO Types for Symptoms
|
CS - Knowledge Base |
94.
|
CICU
|
Toolbar Profile Maintenance
|
CS - Customer Interaction |
95.
|
RCCMREP03
|
Agent Activities
|
CS - Customer Interaction Center |
96.
|
RCCMREP02
|
Organization/Agent Call Vol. (DNIS)
|
CS - Customer Interaction Center |
97.
|
ISCB
|
Define Solution Type
|
CS - Knowledge Base |
98.
|
CIC7
|
Maintain Scripting Profile
|
CS - Customer Interaction Center |
99.
|
CICAA
|
Callback Queue Maintenance
|
CS - Customer Interaction Center |
100.
|
CICAB
|
Callback Queue Assignment
|
CS - Customer Interaction Center |